JSWeb Hosting Status
24/7 Support
BT users have routing issue
0We are receiving complaints from some of our customers that they are unable to see sites on the JSWeb servers. All these customers are using BT as their Internet Service Provider.
BT are known to have issues – see http://btbusiness.custhelp.com/app/service_status
Although there is little detail there, we believe they are having routing issues and are unable to connect to our datacentre.
All other Internet Service Providers appear to have no problems, so you if you have the option to try an alternative to BT, you should be able to access your site.
Update: 10:40 am.
Traceroutes show that the progress of a BT request is stopping at the point of entry to the datacentre. The datacentre staff are investigating at their end, but cannot yet say whether the problem lies with Bt or with themselves.
In non-technical terms, this is akin to having BT on one side of a locked door and our datacentre on the other. We can only wait until they work out who has the key.
Update 11:40am
Various BT Internet users reporting that the problem appears to be resolved.
Final notes:
In spite of BT’s denial of any responsibility when called by clients, ourselves and our datacentre, it seems more than likely that the fault was indeed with them as NO changes had been made by our datacentre staff when service went back to normal.
Can’t access website? Check BT
0Date: 27/03/12
Over the last few hours we have received calls from clients raising that they, themselves, cant view their website while others can.
We can confirm there are NO server/network outages. Our PINGDOM Monitoring is also showing no problems.
However, we are aware that those who have raised this issue are using BT as their BroadBand Provider.
Therefore it is always work keeping an eye on http://btbusiness.custhelp.com/app/service_status and if you are using a BT broadband provider, they are the first provider to contact.
Kind regards
Jamie @JSWeb
www.JSWeb.co.uk
Hsphere Wrong Host?
0Date: 14/03/12
Summary: A number of clients are seeing a HSphere Wrong Host (Blue) screen on arrival to their website while others (same Cluster) are seeing their site just fine.
We are currently looking into this and will report an update shortly.
10:20 – Servers being rebooted.
10:30 – Rebooted completed and DNS propogation
- Some people remain to see sites while others dont
11:00 – On two of the servers we have cleared the Conf and are running a process to regenerate. This will then propagate across multiple servers (eta 10mins)
11:05 – All servers repopulated.
We’re sorry about that, we’re still scratching our heads, how and even why that would happen.
STILL HAVING PROBLEMS? RUN A TEST AT: http://tools.pingdom.com/
Sorry for any convenience.
Regards
Jamie
Owner of JSWeb
www.JSWeb.co.uk
At the Noc
0A picture of our Noc station where the servers and websites are monitored
And a photo of the HP servers supporting the JSWeb Cloud
Planned Maintenance: 21/1/2012 – 12:00
0Planned Change: Installation of fastcgi and realturbo_path.
The change is required to improve site performance and address security concerns
When: New apache and php configuration will be deployed starting from 12pm on Saturday 21st January.
Impact: Being installed into a live environment could cause disruption. All sites will be moved from running cgi to fastcgi in order to increase security and server performance.
Outcome: Unfortunately the engineering team encountered issues during the upgrade and restored everything to its original settings. If you are still experiencing issues after closing and reopening your browser window please raise a ticket with support to investigate
Kind regards
JSWeb Tech Team
www.JSWEB.co.uk
BT ADSL Issues
0BT has been reporting numerous ADSL issues for the past 48hrs which seem to be affecting anyone using BT Infrastructure (including people who pay their bills to other providers)
BT Status info can be seen at:
All JSWeb services are running correctly and server speeds running well
Kind regards
JSWeb Technical Team
Planned Maintenance: 02/10/2011 – 22:00
0Planned Change: Install new firewall into existing environment.
This will require the new firewall to be installed into current environment. The new firewall will form apart of the HA firewall environment. This new firewall will take its configuration from existing firewall when connected.
When: New firewall will be powered on at 22:00 on Sunday 2nd October.
Impact: Being installed into a live environment could cause disruption. But this is if the reinstall process is not followed! Therefore non expected
Outcome: 02/10/11 22:10 – We are happy to report that our new firewalls has been successfully installed back into the HA environment.
Kind regards
JSWeb Tech Team
www.JSWEB.co.uk
Planned Maintenance – 20/09/11 (21:00)
0Date: POSTPONED UNTIL TBN
Time: tbn
Aim of planned work: To enhance our servers’ performance and security (meeting with PCI conditions) we need to perform upgrade tests on our cluster 2 servers. Unfortunately this test must be performed on the live servers.
Potential impact: During this maintenance period some PHP pages may be affected and could therefore cause problems showing websites, blogs etc.
We hope to minimise the duration, but depending on the initial outcome, testing may take just a few minutes or a couple of hours. Please be assured that we will be aware of the problems and will be in the process of fixing them.
Datacentre outage – 14 September 2011 (RESOLVED)
0Our data-centre is presently experiencing an issue with multiple servers off line. At present we have no other information other than the datacentre technicians are working on the problem.
We apologise but this is completely out of our control
UPDATE - 14:20 : We have been advised that Cable & Wireless have network issues and their engineers are working to resolve the problem. In the structure of the internet, Cable & Wireless are above the data centre; rest assured, with the number of businesses – some of them major corporations – affected, they will be working very hard to fix this.
UPDATE - 14:30 : Engineers on scene – On further update just yet.
UPDATE - 14:40 : We’re receiving reports that C&W identified the problem and network corrected. We’ll try
Everything back up and running as it should. Sorry about that, it was all out of our hands.
Sorry for any inconvenience caused
Kindest Regards
Owner of JSWeb
www.JSWeb.co.uk
Server Upgrade
0Clients on our Cluster 1 may experience some interruption to service this evening whilst essential server upgrades are being carried out.
UPDATE: 21:30 – Our work continues, positively in the right direction but not everything is complete. An update will follow soon.
UPDATE: 22:30 – Most of the work has now been completed, but some sites on Cluster 1 may still experience occasional errors whilst we wrap up the loose ends.
UPDATE: 23:30 – Normal service has resumed; Apache and Php are now on their latest versions to meet PCI Security standards.
If you have any problems, do raise a ticket at https://support.jsweb.co.uk
Sorry for any disruption
JSWeb Tech Team
